Teacher Success Program Manager

Service Ops
Shanghai, China
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Responsibilities
  • Follow company strategies, roadmap and execution for global teacher resources on italki marketplace.
  • Define, monitor and analyze metrics that help to measure the success of Teachers on italki
  • Lead and manage the ongoing professional development of the teacher success team 
  • Lead online language acquisition pedagogy research and ensure these insights are shared across relevant stakeholders in the company
  • Represent Teachers in internal cross-functional and external settings, make sound decisions on project scoping, content design, and team allocation
  • Identify staffing needs on the teacher success team
  • Responsible for/ participate in projects related to teacher success
Requirements
  • Bachelor’s degree in Business, Linguistic,  or a related field
  • 5+ years of full time working experience in business management or product management role in education technology, marketplace, e-commerce, or related industry
  • Background in academic learning pedagogy or a deep understanding of online education learning frameworks, familiarity with the tools and platforms
  • Experienced people manager with strong track record of leading teams and developing individuals
  • Ability and experience working in cross-functional teams and a track record of taking initiative in ambiguous and dynamic environments
  • Proven ability to forge strong relationships, lead cross-functional teams and handle stakeholder management
  • Incredible perseverance and drive, manifested in a strong work ethic and a willingness to roll up your sleeves and do whatever needs to be done
  • Excellence in presentation, spoken and written skills  in Mandarin and English 

Plus

  • Passion for languages with language skills in addition to required Mandarin and English
  • ​Experience in high tech, software development, education technology industries
  • ​Experience in growing and scaling company growth or start up team experience
  • ​Experience in companies with global / regional presence with multiple offices across different
  • Prior academic, language teaching experience or teacher management experience
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